Privacy Policy

1. Information We Collect

When you contact us or book a cab, we may collect the following information:

• Your name, phone number, and email address.
• Pickup location, drop location, date, time, and route details.
• Passenger count, vehicle preference, and special travel instructions.
• Communication history through call, SMS, or WhatsApp.

2. How We Use Your Information

We use your information only for service-related purposes, including booking confirmation, route planning, driver allocation, fare communication, and customer support.

• To confirm cab bookings and share driver details.
• To contact you regarding pickup, fare, route, or delay updates.
• To improve our cab service and customer support.
• To handle complaints, cancellations, and refunds if applicable.

3. Information Sharing

We do not sell, rent, or trade your personal information. Your booking details may be shared only with the assigned driver or operational staff for completing your trip.

• Driver receives only the details needed to complete the ride.
• We may disclose information if required by law or government authorities.
• We do not share your data with advertisers or third-party marketing agencies.

4. Data Security

We take reasonable technical and administrative steps to protect your information from unauthorised access, misuse, loss, or alteration. However, no internet or mobile-based service can guarantee complete security, so we cannot promise absolute protection.

• Access to customer data is limited to authorised personnel only.
• We use secure communication methods whenever possible.
• We review our practices regularly to improve privacy protection.

5. Cookies & Website Usage

Our website may use cookies or similar technologies to improve browsing experience, analyse website traffic, and remember user preferences. You can disable cookies through your browser settings, but some site features may not work properly.

6. Third-Party Links

Our website may contain links to third-party websites such as social media pages or external services. We are not responsible for the privacy practices or content of those websites. We encourage you to review their policies before sharing any personal information.

7. Your Choices

You may request us to update or correct your contact details, stop promotional communication, or ask questions regarding your booking information. For any such request, please call or email us using the contact details below.

• You may opt out of promotional updates at any time.
• You may request corrections to incorrect contact information.
• You may ask us how your data is being used for your booking.

8. Children's Privacy

Our cab services are intended for adults and general family travel. We do not knowingly collect personal information from children without parental or guardian involvement.

9. Policy Changes

We may update this Privacy Policy from time to time to reflect changes in our service or legal requirements. The updated version will be posted on this page with a revised date. Continued use of our website or services means you accept the revised policy.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us directly using the details below.